The Utility Billing Department is responsible for setting up and maintaining customer's accounts. These services are available to the customer in person or by phone. City services include Water and Sewer. Garbage and Recycling services are provided by Mid Valley Disposal.

New Service

In order to establish a new water and sewer account you will need a valid U.S government issued photo identification and a $100.00 meter deposit.

How to open service:

• -You can come to City Hall during regular business hours to fill out the forms
• -At the front doors of City Hall is a drop box with the form and envelopes for leaving a check or money order to open services. Please return all documents (form, copy of ID, payment) filled out with service address, in a sealed envelope and leave at the drop box in front of City Hall. 
• -To open new services online, please use the Request for Service Form (Fillable), and attach a copy of government issued identification and email the form and ID to Yolanda Cabral.
  
  Next, please make payment of $100 for new service here: https://secure.cpteller.com/terminal/portal/?op=Wcbu3fbFC2v8 and selecting "OTHER" for residential information. Please save a copy of your receipt. 

Pay Your Bill

Residents can send their payments by mail or in person, or pay online. For your convenience you may drop your payment in our night drop slot located on the left hand side of our front doors. Please do not leave cash in the drop slot.
 

Cash payments must be made in person during normal business hours.

At this time during a local state of emergency, we ask that customer pay their bills online.

Online Utility Bill Payments

Pay your bill online with debit, credit, or eCheck by clicking the Paymentus link here. You may call us or use your bill to input the total payment you are submitting. Please use the account number/service address listed on your Utility Bill. Additionally, please note that the digits following the dash at the end of your account number are the serial number for your account. The serial number holds two-digit numbers, but in the case that the value is less than ten your bill only prints one. As such, you will have to add a zero after the dash if your account ends with a number less than 10. For examples see below:

Account Number on Bill: 99999999-1       Account Number you will enter on Paymentus: 99999999-01

Account Number on Bill: 55555555-1       Account Number you will enter on Paymentus: 55555555-01

Paymentus Online Payment
 
Water Service Discontinuation Policy:
The City's water ordinance was amended to comply with the 60-day delinquency period requirements under SB 998 to incorporate the new SB 998 required language set forth when residential water service may be interrupted for nonpayment. Please see the policies available in six languages, below. 

Questions?

If you have any questions regarding City Utility services please contact the Utility Billing Department at 559-386-5766 Monday through Friday from 8:00 am to 4:30 pm